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Case Study: Mrs W

Mrs W is 34, she is a widow with 3 young children and is in receipt of disability related benefits.

At the time of applying she was in receipt of a salaried income, however, due to her increasingly poor health issues she is no longer able to work as a primary school teacher, a role she loved and had held for over 13 years.

Mrs W explains that whilst at work in 2020, her husband experienced a catastrophic internal bleed, caused by liver failure which led to his immediate death.

Mr W had a long standing health condition which required regular monitoring, however due to the pandemic hospital appointments had been cancelled. His ongoing condition meant he was unable to secure life insurance.

At the time of his death they had twin babies and a young daughter and the shock of his demise has left Mrs W suffering with severe PTSD and unable to function on a daily basis. She is regularly bedridden and is being supported by a clinical psychologist.

Mrs W has been advised to seek money advice and her metered account cleared to date to allow the family a fresh start with their repayments.

Outcome: Approved water grant @ £278.85