News

Case Study: Ms H

Ms H is a lone parent with four young children all aged under six. The family are in receipt of basic benefits.

The children’s father left over two years ago and does not contribute any financial support for the family.

Ms H is being supported by the local homeless team as the family are currently living in temporary accommodation and have been advised this is likely to continue for the next five years.

The youngest daughter has significant medical issues as she was born without any skin on her head, which means she is extremely prone to infection and must be closely monitored by the hospital on a regular basis. Every week she attends at least two appointments including scans, physiotherapy and audiology.

Ms H is not in a position to clear her water arrears without support, therefore her account has been cleared to date and United Utilities have been advised of the need for the family to be on the Priority Registrar.

Ms H has also been advised to seek money advice with a view to maximising her income, including a review of her benefit entitlement.

Outcome: Approved water grant @ £999.63/BOT band 0 already applied