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Case Study: Mr N

The applicant is 20 years of age and lives alone. He has a small income coming in from a part time job and receives a top up of Universal Credit which includes the housing element.

He is a young care leaver who has faced significant challenges transitioning into adulthood. Due to growing up in the care system, he lacked guidance on managing finances and understanding the importance of paying bills. This, combined with periods of poor mental health, led to the accumulation of his water debt alongside other household debts.

He is now receiving assistance from a dedicated support worker and is Actively participating in money management classes. He is also actively looking for full time employment with the help of his support worker and is committed to improving his life and avoiding similar financial difficulties in the future.

Outcome: Water grant approved for £650 and a £60 food voucher was issued. Back on Track discount also applied to account